We want to help more people hear better
Far too many people around the world live with untreated hearing loss. In fact, it is the world’s third most common health problem. We want to make a positive impact in this area through providing hearing care, and we have made it our vision to help more people hear better.
We offer extensive medical services for our patients
- Qualified and Experienced Hearing Specialist
- Feel like you are at Home Services
- Personalised Hearing Solutions
- Indepenent and Family Owned
HAPPY CUSTOMERS
YEARS OF EXPERIENCE
Hearing Specialist
Ashish Prasher
Frequently Asked Questions
Some of the frequently asked questions we get asked at port stephen audiology.
How are hearing aids selected for me?
It is improtant that we do a full hearing assessment which will diagnose your hearing loss and steer us towards the kind of hearing aids that will suit you best. It is definately not one size fits all, everyone has different goals they want to achieve and preferences. We will go through your options and explain everything clearly to you so that you will make an informed choice. We are not pushy or focused on sales targets, so you can take your time in making your decision.
What payment methods do you accept?
We accept Cash, MasterCard, Visa, Eftpos and direct debit (needs to be cleared before hearing aids can be delivered).
What support do I get if my hearing aids break-down?
We will train you how to do all minor troubleshooting yourself at home so it will save you a trip when the issue can be resolved quickly. It is improtant to take care of the devices by reguraly wiping them to remove wax and changing the filters (some models have a wax filter). You are also welcome to drop by and our receptionist will be able to do these things for you if you prefer.
We tend to recall all our hearing aid clients for a hearing aid check every six months to catch and correct any problems before they become larger issues. We are just a phone call or email away and we are always happy to help any of our clients no matter how trivial the hearing aid issue might seem.
In the rare event that a major fault has been identified while the hearing aid is under warranty, we will send the hearing aid, at our expense, to the hearing aid manufacturer to be repaired. Repairs out of warranty may carry a repair fee. We endeavour to have available for use a loan hearing aid while yours is away for repair. Most hearing aid repairs take under two weeks to return to us from the date they were sent.
If you want to know more information please ask us at your appointment and we are happy to answer your questions more thoroughly.
How much am I going to pay for hearing aids?
We provide quotes for the aids most suited to you after we have conducted a full hearing assessment to diagnose your hearing loss. To make things simple we will ask you what your communication goals are, then go through all the options for the features of the aids which will suit you. It is entirely your choice as to which price levels you want to discuss. We recommend that you go for the best aids you can afford to improve your lifestyle.
For private clients our price ranges start at $995 each for the basic range of devices and then it increases incrementally into 5 higher price levels.
For pension card holders there are free basic devices available through the Office of Hearing Services or you can ‘top-up’ to a better level of technology by contributing towards the cost.
There are always options for payment and if you have private health insurance you may be entitled to a rebate.